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CNC Machine Services

Pre-sales Service Plan

Quality is never outsourced, all our products from the economic models to the mostcomplicated ones, we always choose the most famous brand and best quality spare partslike ltaly HSD spindle, Japan YASKAWA servo motor and Taiwan HlWIN rails etc.

Product introduction

When customers inquire about products, we will provide detailed product introduction, including product functional features, technical parameters, scope of application and other information to help customers better understand the product.

Solution customization

Based on the specific needs of customers, we will provide personalized solution customization services to meet the specific needs of customers.

Technical support

We will provide a professional technical support team to solve technical problems encountered by customers during product selection and use.

Order tracking

We will establish a complete order tracking system and update customer order status in a timely manner to ensure that customers can understand the progress of orders in a timely manner.

Product training

We will provide customers with product usage training, including product operation methods, maintenance and other content, to help customers better use the product.

After-sales service commitment

We will provide a certain period of after-sales service commitment after product delivery, including free maintenance, technical support and other services to ensure that customers can use the product with peace of mind.

In-sale Service Plan

Quality is never outsourced, all our products from the economic models to the mostcomplicated ones, we always choose the most famous brand and best quality spare partslike ltaly HSD spindle, Japan YASKAWA servo motor and Taiwan HlWIN rails etc.

After-sales Service Plan

Through the above pre-sales, during-sales and after-sales service plans, we will provide customers with comprehensive service support to ensure that customers can get the best experience during product selection, purchase and use. We will win the trust and satisfaction of our customers with professional services and high-quality products.

After-sales service hotline

We will establish a 24-hour after-sales service hotline to provide customers with around-the-clock technical support and service consultation.

After-sales service tracking

We will establish an after-sales service tracking system to promptly follow up on customers' after-sales service needs to ensure that customer problems are solved in a timely manner.

After-sales satisfaction survey

We will conduct regular after-sales satisfaction surveys to understand customer satisfaction with our after-sales service and continuously improve service quality based on customer feedback.